Customer Services

At U&U, exceptional customer service is at the heart of everything we do. We are committed to providing our clients with a seamless, enjoyable experience from the initial consultation to the final handover and beyond. Our dedicated customer service team is here to ensure that every aspect of your journey with us is handled with the utmost care and professionalism.

Personalised Support

We understand that building or renovating a home is a significant investment, both emotionally and financially. That’s why we offer personalised support throughout every stage of your project. Our team is always available to answer your questions, address any concerns, and provide updates on the progress of your project. We believe in building strong relationships with our clients, founded on trust, transparency, and open communication.

A man and woman smile while sitting at a desk in an office, shaking hands with another man across from them. Documents and a laptop are on the table. Bright natural light comes through a window in the background.

Aftercare Services

Our commitment to you doesn’t end when the project is complete. At U&U, we offer comprehensive aftercare services to ensure that your home continues to meet your expectations long after you’ve moved in. Whether you need assistance with maintenance, repairs, or simply have a question about your new home, our aftercare team is just a phone call away.

 

Warranty and Guarantees

 

We stand behind the quality of our work. That’s why we offer extensive warranties and guarantees on all of our projects. Our homes are built to last, and we want you to feel confident in your investment. If any issues arise, our team will address them promptly and efficiently, ensuring that your home remains in perfect condition.

 

Feedback and Continuous Improvement

At U&U, we are always striving to improve our services. Your feedback is invaluable to us, and we encourage all clients to share their experiences and suggestions. By listening to our clients, we can continue to refine our processes and deliver an even better customer experience.

Contact Us

We are here to help. If you have any questions or need assistance at any stage of your project, please don’t hesitate to reach out to our customer service team. You can contact us by phone, email, or through our online contact form, and we will be happy to assist you.

Telephone 020 8062 6228

Email ; Info@uucltd.co.uk

1 The Stabling, Barnet Lane, Elstree, Borehamwood, England, WD6 3HJ.

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"We specialise in bespoke luxury projects with budgets starting from £1 million. This ensures we can provide the highest quality of craftsmanship, materials, and design expertise for your unique home. Please select an estimated budget range to help us understand your project needs."