Privacy Policy

Last updated: 18 September 2026

U&U Construction Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our services.

1. Who We Are

U&U Construction Ltd is the data controller responsible for the personal information collected through this website.

U&U Construction Ltd
1 The Stabling
Barnet Lane
Elstree
Borehamwood
England
WD6 3HJ

Telephone: 020 8062 6228
Email: info@uucltd.co.uk
Website: uucltd.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact us, make an enquiry or complete a form on our website.

This may include:

Your name
Email address
Telephone number
Information about your proposed construction, renovation or property project
Any other information you choose to provide in your enquiry or correspondence

We may also automatically collect limited technical information when you visit our website, such as:

IP address
Browser and device information
Pages visited
Approximate location based on IP address
How you arrived at and interact with our website

Where required, analytics and other non-essential technologies are only activated according to the cookie preferences you select through our cookie consent system.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries submitted through our website
Contact you regarding a potential project or service
Prepare quotations, proposals or estimates
Provide our construction, design and related services
Manage our relationship with clients and prospective clients
Maintain appropriate business and financial records
Improve the operation, performance and content of our website
Understand how visitors use our website
Protect our website and business against misuse, fraud or security threats
Meet our legal, regulatory and contractual obligations

We will only use personal information where we have a lawful basis for doing so.

4. Our Lawful Bases for Processing

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Contract – where processing is necessary to take steps at your request before entering into a contract or to fulfil a contract with you.

Legitimate interests – where it is necessary for the legitimate operation of our business, such as responding to enquiries, communicating with existing and prospective clients, administering our website and protecting our business, provided that these interests do not override your rights and freedoms.

Legal obligation – where we are required to process or retain information to comply with applicable laws, accounting requirements or other legal obligations.

Consent – where you have given us permission to process information for a particular purpose, including where consent is required for non-essential cookies or similar technologies.

Where we rely on consent, you may withdraw your consent at any time.

5. Contact and Enquiry Forms

When you submit an enquiry through our website, the information you enter is sent to U&U Construction Ltd so that we can respond to your request.

Please only provide information that is relevant to your enquiry and avoid including sensitive personal information unless it is genuinely necessary.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Spam protection

Our website uses Google reCAPTCHA in connection with our enquiry forms to help protect the website against spam and automated submissions. When reCAPTCHA is used, Google may process certain technical information in accordance with its own privacy terms.

6. Google Analytics and Google Site Kit

Our website uses Google Site Kit, which connects our website with Google services including Google Analytics and Google Search Console.

Google Analytics helps us understand how visitors use our website. It may collect information such as:

Pages visited and how visitors interact with the website
Approximate geographic location
Device and browser information
How visitors arrived at our website
Visit duration and returning visits
IP address and other technical information

We use this information to understand website performance, improve our content and services, and identify how visitors find and use our website.

Where required, Google Analytics and other non-essential tracking technologies are only activated after you have provided consent through our cookie consent system.

We use Complianz to manage cookie consent and allow visitors to accept, reject or change their preferences for non-essential cookies.

Google may process information collected through these services in accordance with its own privacy policies. Some information may be processed outside the United Kingdom. Where applicable, appropriate safeguards are used for international transfers of personal information.

You can withdraw or change your cookie consent at any time using the cookie settings available on our website.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are essential for the website to function correctly. Other cookies, including analytics cookies, may only be used with your consent where consent is legally required.

We use Complianz to manage cookie consent and provide visitors with control over non-essential cookies.

Full details of the cookies and services used by our website, their purposes and applicable retention periods can be found in our separate Cookie Policy.

You can change or withdraw your cookie preferences at any time using the cookie settings available on the website.

8. Instagram and External Websites

Our website contains a link to our Instagram account.

Instagram content is not embedded directly into our website. If you choose to follow the Instagram link, you will leave our website and Instagram/Meta may collect and process information about your visit in accordance with its own privacy policies.

Our website may also contain links to other third-party websites. We are not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies before providing personal information.

9. Sharing Your Personal Information

We do not sell or rent your personal information.

We may share personal information where reasonably necessary with trusted organisations that help us operate our business and website, including:

Website hosting and IT service providers
Website maintenance and security providers
Email and communications providers
Analytics and technology providers
Professional advisers such as accountants, insurers or legal advisers
Contractors, consultants or suppliers where necessary for the delivery of a project
Government bodies, regulators, law enforcement agencies or other authorities where required by law

Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection law.

10. International Data Transfers

Some third-party technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections and safeguards required by UK data protection law are in place.

11. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, contractual and regulatory requirements.

The length of time information is retained will depend on its nature and purpose.

General enquiries that do not result in a business relationship will be retained only for as long as reasonably necessary to deal with the enquiry and any appropriate follow-up.

Information relating to clients, contracts, projects, quotations, invoices and financial transactions may be retained for longer periods where necessary for business records or to meet legal and accounting obligations.

Analytics and cookie-related information is retained according to the settings and retention periods of the relevant services, as described in our Cookie Policy.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no method of transmitting information over the internet or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, UK data protection law gives you rights relating to your personal information.

These may include the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is processed
Object to certain types of processing
Request the transfer of certain information to you or another organisation where applicable
Withdraw consent where processing is based on consent

You also have the right to object to the use of your personal information for direct marketing at any time.

If you would like to exercise any of these rights, please contact:

Email: info@uucltd.co.uk
Telephone: 020 8062 6228

We may need to verify your identity before responding to a request.

14. Complaints

If you have concerns about how U&U Construction Ltd handles your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about making a complaint is available through the ICO website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

Any updated version will be published on this page and the “Last updated” date at the top of the policy will be changed accordingly.

We recommend checking this page periodically for updates.